Frequently Asked Questions
Weddings are one of life's big moments and, of course, we want everything to be perfect right from the get-go. If not perfect, we want our plans to fall into place bit by bit. Sooner than later, after you ask/get asked THE question, you'd have some research to do and guess what, your wedding invitations will be one of the first things you might want to narrow down. Having said that, I've compiled some wedding stationery and calligraphy FAQs for you. Grab your sweetheart, pour a glass of wine, and dive in together.
What are your rates?
Due to the custom nature of our work, our design services vary from client to client and job to job. Please click one or a few of the links below for a more accurate quote:
When do I need to order my invitation suites?
Bespoke Invitation Suites: Approximately 6 months before your wedding date for local weddings, 8 months prior for destination weddings.
Semi-Custom Invitation Suites: Approximately 4 months before your wedding date for local weddings, 6 months prior for destination weddings.
***These are general timelines for placing your order, however, we do encourage you to inquire and start a discussion as soon as you feel we’re a match made in paper heaven!
When do I need to send out my invitations?
Destination Weddings: Approximately 3-4 months before your wedding date
Local Weddings: Approximately 2-3 months before your wedding date
Do I need to send Save-the-Dates?
We recommend sending out save the dates if you are planning a destination wedding or your wedding date is on a major holiday to give your guests enough time to plan ahead, book accommodations, and possibly time off work.
Destination Weddings: Send out approximately 8 months before your wedding date
Local Weddings: Send out approximately 6 months before your wedding date
I'm torn between a couple designs in The AYLA View Collection! Is it possible to swap some things around?
The AYLA View Collection was carefully thought-out and the design elements were deliberately chosen. You are welcome to mix and match some of the enclosure cards from different collections, but we would like to keep the design elements and their placement intact. That being said, we want you to be absolutely satisfied with our products and services. If you have any questions regarding the semi-custom suites, or learn how you could personalize them even more, check out The Collection Guide or please send us a love note.
How many invitation sets should I order?
When determining how many sets you'd need to order, please count the number of households receiving invitations as opposed to the number of guests. We encourage you to decide on your quantities before placing an order and allow at least 10-20 extras for last-minute guest changes. Unfortunately, we cannot reduce the quantity after placing an order. We can add to the quantity, but please keep in mind that additional set-up charges may incur. Also note, as the quantity of sets increases, the pricing per set decreases.
What is your Return/Refund/Exchange Policy?
Due to the handmade nature of all of our products and services, we are not able to offer refunds, exchanges, nor returns on them. All sales are considered final.
What is the difference between fully-custom suites and semi-custom suites?
For couples who would like to work from ground up and have custom-tailored wedding stationery created by us. We can also add a number of different enclosure cards that are unique and that would go well with the whole look of your wedding's aesthetic. This may include, but are not limited to, save the date suites, menu cards, map cards, itinerary cards, and other enclosures.
TIMELINE: Approximately 8 weeks
INVESTMENT: Starts at CAD2500
MINIMUM ORDER: There is no minimum order for fully-custom suites; however, keep in mind that it’s always best to order your invitation suites all at once to get the best pricing available. As custom invitation work goes, the pricing may go up for each piece, the lower the quantity gets.
To better capture your ideas for your dream invitations, fully-custom suites may require a phone call and/or an inspiration board.
For couples who have seen our work, love our aesthetic, and would like to personalize one of our suites from The Collection as their own
Semi-custom suite packages start with 2-piece Invitation suites (Invitation + Main Envelope). Depending on what you need, you can build your own package and add on enclosure cards such as the Details Card and RSVP Card. For each collection, we also have a thoughtfully-designed Save the Date suite.
TIMELINE: Approximately 5-7 weeks
INVESTMENT: Approximately CAD2000 for 100 sets of a 5-piece suite (i.e. invitation suite, response suite, details card all digitally-printed), including guest addressing in calligraphy, printed return addressing and wax seal assembly.
MINIMUM ORDER: 50 sets up to a maximum of 200 sets.
HOW TO ORDER: Please check out The Collection Process.
Can I see a proof for my order for letterpress or foil?
Since a plate needs to be created for each layer of colour needed for elements on a stationery item, letterpress and foil printing usually cost 30-60% more than digital printing. With that in mind, all design proofs for your order are delivered digitally which will be uploaded to your Client Portal. We try our very best to make it as accurate as possible on our proofs, sans the feeling the “impression” part. If you would like to see and feel a print method in-person, please purchase a Sample Kit from our shop prior to placing your order.
Do you offer payment plans?
Yes, we offer payment plans for the following services:
WEDDING STATIONERY: CAD1500 +
DAY-OF ITEMS & SIGNAGE: CAD1000 +
Please get in touch if you’d like a more detailed timeline regarding our payment plans!
Do you have samples for purchase?
I'm so glad you asked! Wedding paper is precious, so before you make that big decision for your invitations, you may want to purchase a Sampler Kit or a Sample Suite Pack that we have prepared for discerning couples like you. You will able to see and feel a variety of textures, print methods, and ink colours that we offer. For invitation orders with a minimum of 1500CAD, we are able to credit back the amount you paid for the samples (not including the shipping fee for samples) towards your final order. Please see Sample Shipping for rates.
Can I rush my order?
We would love to be part of your special event, so if you have contacted us close to your deadline, we will try to accommodate your rush request as much as our calendar allows us. An added rush fee of 30% of the total price is required for fully-custom invitation suites placed 2 months before the date you're wanting to sending your invites out, or 1 month prior for semi-custom suites (only available for digital printing). For day-of pieces, an added rush fee of 30% will incur if booked within less than 5 weeks of event date. Content and wording must be ready at time of booking to avoid any other fees. Please contact us as soon as you think we are a great match for wedding stationery and to check if we have availability!
Can I cancel my order?
As life happens, we do understand that you may have to cancel your order. Once you've placed your order, we work on it right away and order necessary materials. In general, you can cancel your order at anytime, but we are unable to refund the deposit once it has been paid.
I already have invitations, can I purchase just the embellishments?
Due to the custom nature of our invitations, the embellishments offered on our shop are to be ordered with invitation suites created by us, with the exception of Envelope Addressing and Wax Seals. Let us know what you’re interested in!
Can you do custom venue illustrations?
Yes, I am pleased to offer venue illustrations! Starting at 400CAD, a digital file will be created and may be used for your invitation card, envelope liner, and wedding banners/signage. To ensure that the printing will be high quality, we only offer this as a digital file. Should you like to purchase the artwork to use later on other than what is specified above, please get in touch so we can give you a more appropriate quote and rights to artwork. Visit Venue Illustration to purchase.
I need a seating chart and/or welcome sign for my wedding. Do you offer large-scale calligraphy services?
Starting January 2020, I will only be offering the following seating charts: deconstructed/printed — these are easier to transport and works perfectly especially if you’re having a destination wedding. If your heart is set on a specific type, such as calligraphy on mirror/chalkboard/wood, please get in touch if you want me to refer other talented calligraphers in your area. Final guestlist for seating charts and other large-scale signage must be submitted no later than 5 weeks before requested completion date to avoid rush fees.
Have something else in mind for seating charts? We have other ideas too! Let us know what you’re thinking about!
If you have any questions that hasn't been answered on this page or anything about the Studio Policies, please don't hesitate to fill out the form below.