Terms & Conditions

The AYLA View Studio Policies 2019

We encourage you to read carefully and understand fully the following terms and conditions before placing any order. Should you have questions regarding our services left unanswered after reading this page, please don’t hesitate to send us a lovenote!


Design

We put a lot of love and care in our designs and elements are intentionally crafted to best fit the whole aesthetic and quality of our products and services. We do not offer any major changes, such as typography, illustration, painting, and calligraphy styles, featured in our products. Although the wording for the invitation suites may sometimes differ from suite to suite, The AYLA View has the sole discretion to layout the copy as deemed fit without changing the overall design.

Style

Client has spent a satisfactory amount of time reviewing The AYLA View’s work and has a reasonable expectation that the Studio will perform the services in a similar manner and style unless otherwise specified at the beginning of the project. We very much appreciate if you include images that contain The AYLA View’s work as your inspiration. Please note that while you might include inspiration photos containing other designers or artists’ creations, we will not copy their design or work.

Calligraphy

Due to the handmade nature of Calligraphy, letterforms and other characters may vary from each other and from that of digital and printed matter. Calligraphy is an art and must be appreciated as such.

The Post

To expedite the mailing process, we understand that all mail will be sorted by a machine. In any case their mail scanner doesn’t pick up the postal code, the mail will then be manually sorted. This will end up taking a bit more time to process. While we are not responsible for lost or damaged mail, we try our best to adhere to the post’s mailing rules to avoid unnecessary issues. We are not responsible for any returned mail due to incorrect addressing format, custom ink, and insufficient postage.

Handmade Paper

Due to the one-of-a-kind nature of chosen handmade paper stock, product characteristics may vary widely upon manufacturer’s discretion and is considered to be part of the paper’s character. Variations in its deckled edges, size, shape, colour, and texture are to be expected and what we think makes it even more beautiful.

Return, Refund, & Exchange Policy

Due to the handmade nature of all of our products and services, we are not able to offer refunds, exchanges, nor returns on them. All sales are considered final. We want you to be happy and satisfied with your order. Please contact us within 5 business days upon receipt of your order, in the unlikely event of being dissatisfied with our products.

Errors

Invitation Suites and Day-of Wedding Stationery: In case the error was made by The AYLA View, we will reprint the items at no additional cost. In case the error was on the client’s part, the client will be responsible for any extra charges.

Envelope Addressing: In case the error was made by The AYLA­ View, we will rewrite and send a corrected envelope at no additional cost. In case the error was found on the submitted final list by the client, we will rewrite and send a corrected envelope at the client’s expense.

Colour Disclaimer

We do our very best to show the most accurate representation of invitation suites and other wedding stationery and products. Due to the many variations of monitors, please note colours on digital proofs may slightly differ as computer screens are not calibrated equally. Digital ink, calligraphy ink, letterpress ink, and metallic foil colours may slightly differ to what is seen on-screen.

Currency & Payment

All prices shown are in Canadian Dollars. Payments for services and products can be made through PayPal or Stripe. Canadian clients have the option to pay for some services through electronic transfer of funds.

INVITATION SUITES

To book a spot in our calendar, a 50% non-refundable deposit is required prior to beginning your order. For printed items such as invitation suites, the second half is due prior to sending the design to the printers.

ENVELOPE GUEST ADDRESSING

We encourage you to send us the FINAL addresses at least 3-4 weeks before your requested completion date. In case you will need to add or change guest names and addresses, the invoice will be adjusted and payment is due prior to shipping and delivery of items. Please note a set-up fee of 25 per additional batch of guest addresses will be added to the final invoice.

DAY-OF ITEMS & SIGNAGES

To book a spot in our calendar, the full payment is required prior to production. These items include, but are not limited to, place cardswelcome signs, guest seating charts and table arrangements, bar menus, quote signs, large directional signs, etc. Should the client request any changes during the production stage, The AYLA View reserves the right to charge any additional costs and payment is required prior to shipping and delivery of items.

Shipping & Delivery

DELIVERY OF PACKAGE

We use FedEx or Canada Post for tracked shipment on invitation suite and day-of-item orders. We recommend providing us an address where you or someone you trust can sign for your package. Shipping times may vary, but generally takes 5-10 business days. If you need your order expedited (received in approx. 1-3 days), please get in touch prior to placing your order. All items will be scheduled for shipping at the same time to avoid unnecessary fees, unless otherwise noted.

SHIPPING

As our work is customized and comes in different weights and sizes, we try to get the best possible shipping rate for your bespoke invitation suite orders. Shipping fees are due before shipment and will be invoiced separately for fully-custom work. Once we have shipped your order, we are not liable for any damages caused by the courier, severe weather conditions, or any circumstance beyond our control. A flat fee is charged for items purchased on our online shop. As we are located in Canada, we have no control over duties and taxes on shipments sent overseas. Please know your country’s policies on customs duties and brokerage fees prior to booking. All customs fees are the responsibility of the client.

SAMPLE SHIPPING

To save on costs, tracking is not included for shipping purchased samples — see current rates here. If you need tracking info for your purchased samples, you must select Regular or Express shipping. If the Sample Shipping option is chosen when ordering items that are not samples, we would have to invoice you separately and must be paid prior to shipment of your order.

Production, Proofs, & Timeline

Please note, due to the custom and handmade nature of our products and services, the following are just estimated timelines. Production timeline may vary from one order to another depending on the complexity of design, chosen print method, additional embellishments, client communication, submission of requirements, and shipping schedule, to name a few. Delay in approving proofs will result in delay of your order.

FULLY-CUSTOM

To ensure that we are providing the most exceptional service and full attention to details to bespoke invitation suites, we are currently taking a limited number of bespoke invitation clients a year.  Due to the nature of fully-custom suites, these generally take 8-12 weeks in production. We encourage you to get in touch as early as 9 months prior to your wedding date!

Custom suites include three initial layout studies in pencil, three inked digital proposals of layouts, one inked revision (1st digital proof — to check spelling/grammar), and one final revision (2nd and final digital proof — final chance to double-check everything). Additional rounds of revisions are 150 each and may add up to two weeks in production, depending on the design and schedule.

All digital proofs are sent out electronically and require approval within 3 business days to avoid delays in production.

SEMI-CUSTOM

Depending on the studio’s production calendar, the collection suites generally require 5-8 weeks to design and produce, upon approval of digital proof.

Semi-custom suites include one round of revision, so we encourage you to triple-check everything before approving and giving us the go ahead to send your order to production and printing. This revision includes changes in font style (serif or sans serif), spelling, grammar, and punctuation. Additional rounds of revisions are 100 each and may add up to a week or two in production.

All digital proofs are sent out electronically and require approval within 3 business days to avoid delays in production.

DAY-OF EVENT ITEMS

The production timeline for day-of event items vary from each order.  If you are interested in finding out more about what The AYLA View offers for day-of event items, please request a quote and timeline with a list of day-of items on hand.  Some items offered, but not limited to, are place cards, escort cards, table markers, seating charts, table markers/numbers, vowbooks, etc.

BRANDING & LOGO DESIGN

For corporate/non-wedding clients, the timeline varies from project to project and may take 4–6 weeks. We are currently taking 6 branding clients a year to produce the best possible imagery and elements for each client.

COMMISSIONED PROJECTS

We take on a handful of commissioned jobs every year. Please inquire and let's chat about what you have in mind as soon as you think we are the right fit for your project!

Exclusivity

Client understands and agrees that he or she has hired The AYLA View exclusive of any other calligraphy, lettering, and design service provider. In order to provide a high level of satisfaction and quality of service, no other service providers, other than any assistant or third party that the Studio agrees to complete the services outlined in the agreement prepared prior to the job order, are permitted to provide the same or similar services or products, paid or unpaid, at the locations and dates specified in the agreement.

Privacy Policy

Your privacy is a big deal to us. We respect your privacy and the information collected will only be used for our communication during the design process. We will never share, sell, transfer, nor give your information to any third party, without your consent.

Social Media & Photo Release

We take pride in our designs and post on social media from time to time.  Please inform us before the design process should you have any issues regarding this, as we respect your privacy. We have the right to share the artworks and designs created by The AYLA View on social media, website, and online blogs in our sole discretion.

Should there be no issues with The AYLA View using images of the order for the business' marketing and promotional purposes, the client grants The AYLA View permission to post photos of the designs on social media and the company's website. The client also grants The AYLA View permission to directly contact the client's photographer and acquire photos from them.

Pricing

We reserve the right to adjust the pricing for our products listed online at any time without further notice. For wedding services such as invitation packages, pricing is usually good for 15-30 business days, depending on your requested delivery date. We recommend you booking us as soon as you have finalized your wedding date and venue to avoid delays and/or rush fees on your wedding invitations.

Ownership of Artwork

All original designs, art, and imagery on this website or purchased products and services remain the property of The AYLA View and Ayla Peña. You may not reproduce the design, art, and imagery without the written permission of the Owner. Please contact us if you are interested in exclusive rights to the original art and designs so we would be able to provide you the appropriate quote.

Changes to Terms

We encourage you to read our Terms and Conditions every time you visit our website as we update from time-to-time. We reserve the right to modify our pricing, imagery, services, products, and terms, at any time without prior notice.