Terms & Conditions
The AYLA View Studio Policies 2018
We encourage you to read carefully and understand fully the following terms and conditions before placing any order. Should you have questions regarding our services left unanswered after reading this page, please don’t hesitate to send us a lovenote!
We put a lot of love and care in our designs and elements are intentionally crafted to best fit the whole aesthetic and quality of our products and services. We do not offer any major changes, such as typography, illustration, painting, and calligraphy styles, featured in our products. Although the wording for the invitation suites may sometimes differ from suite to suite, The AYLA View has the sole discretion to layout the copy as deemed fit without changing the overall design.
Client has spent a satisfactory amount of time reviewing The AYLA View’s work and has a reasonable expectation that the Studio will perform the services in a similar manner and style unless otherwise specified at the beginning of the project.
Due to the handmade nature of Calligraphy, letterforms and other characters may vary from each other and from that of digital and printed matter. Calligraphy is an art and must be appreciated as such.
Due to the one-of-a-kind nature of chosen handmade paper stock, product characteristics may vary widely upon manufacturer’s discretion and is considered to be part of the paper’s character. Variations in its deckled edges, size, shape, colour, and texture are to be expected and what we think makes it even more beautiful.
Return, Refund, and Exchange Policy
Due to the handmade nature of all of our products and services, we are not able to offer refunds, exchanges, nor returns on them. All sales are considered final.
Invitation Suites and Day-of Wedding Stationery: In case the error was made by The AYLA View, we will reprint the items at no additional cost. In case the error was on the client’s part, the client will be responsible for any extra charges.
Envelope Addressing: In case the error was made by The AYLA View, we will send a corrected envelope at no additional cost. In case the error was found on the submitted final list by the client, we will send a corrected envelope at the client’s expense.
We do our very best to show the most accurate representation of invitation suites and other wedding stationery and products. Due to the many variations of monitors, please note colours on digital proofs may slightly differ as computer screens are not calibrated equally. Digital ink, calligraphy ink, letterpress ink, and metallic foil colours may slightly differ to what is seen on-screen.
Currency & Payment
All prices shown are in Canadian Dollars. Payments for services and products can be made through PayPal or Stripe. Canadian clients have the option to pay for some services through electronic transfer of funds.
To book a spot in our calendar, a 50% non-refundable deposit is required prior to beginning your order. For printed items such as invitation suites, the second half is due prior to sending the design to the printers.
ENVELOPE GUEST ADDRESSING
We encourage you to send us the FINAL addresses at least 3-4 weeks before your requested completion date. In case you will need to add or change guest names and addresses, the invoice will be adjusted and payment is due prior to shipping and delivery of items. Please note a set-up fee of 25 per additional batch of guest addresses will be added to the final invoice.
DAY-OF ITEMS & SIGNAGES
To book a spot in our calendar, the full payment is required prior to production. These items include, but are not limited to, place cards, welcome signs, guest seating charts and table arrangements, bar menus, quote signs, large directional signs, etc. Should the client request any changes during the production stage, The AYLA View reserves the right to charge any additional costs and payment is required prior to shipping and delivery of items.
As our work is customized and comes in different weights and sizes, we try to get the best possible shipping rate for your orders. Shipping fees are due before shipment and delivery and will be sent out as a separate invoice. Once we have shipped your order, we are not liable for any damages caused by the courier, severe weather conditions, or any circumstance beyond our control.
Production & Timeline
Please note, due to the custom and handmade nature of our products and services, the following are just estimated timelines. Production timeline may vary from one order to another depending on the complexity of design, chosen print method, additional embellishments, client communication, submission of requirements, and shipping schedule, to name a few. Delay in approving proofs will result in delay of your order.
Timeline: To ensure that we are providing the most exceptional service and full attention to details to bespoke invitation suites, we are currently taking 6 – 8 clients a year. Due to the nature of fully-custom suites, these generally take 8 – 10 weeks in production.
DAY-OF EVENT ITEMS
The production timeline for day-of event items vary from each order. If you are interested in finding out more about what The AYLA View offers for day-of event items, please request a quote and timeline with a list of day-of items on hand. Some items offered, but not limited to, are place cards, escort cards, table markers, seating charts, table markers/numbers, vowbooks, etc.
BRANDING & LOGO DESIGN
For corporate/non-wedding clients, the timeline varies from project to project and may take 4 – 5 weeks. We are currently taking 6 branding clients a year to produce the best possible imagery and elements for each client.
We take on a handful of commissioned jobs every year. Please inquire and let's chat about what you have in mind as soon as you think we are the right fit for your project!
Client understands and agrees that he or she has hired The AYLA View exclusive of any other calligraphy, lettering, and design service provider. In order to provide a high level of satisfaction and quality of service, no other service providers, other than any assistant or third party that the Studio agrees to complete the services outlined in the agreement prepared prior to the job order, are permitted to provide the same or similar services or products, paid or unpaid, at the locations and dates specified in the agreement.
Your privacy is a big deal to us. We respect your privacy and the information collected will only be used for our communication during the design process. We will never share, sell, transfer, nor give your information to any third party, without your consent.
Social Media & Photo Release
We take pride in our designs and post on social media from time to time. Please inform us before the design process should you have any issues regarding this, as we respect your privacy. We have the right to share the artworks and designs created by The AYLA View on social media, website, and online blogs in our sole discretion.
Should there be no issues with The AYLA View using images of the order for the business' marketing and promotional purposes, the client grants The AYLA View permission to post photos of the designs on social media and the company's website. The client also grants The AYLA View permission to directly contact the client's photographer and acquire photos from them.
Ownership of Artwork
All original designs, art, and imagery on this website or purchased products and services remain the property of The AYLA View and Ayla Peña. You may not reproduce the design, art, and imagery without the written permission of the Owner. Please contact us if you are interested in exclusive rights to the original art and designs so we would be able to provide you the appropriate quote.
Changes to Terms
We encourage you to read our Terms and Conditions every time you visit our website as we update from time-to-time. We reserve the right to modify our pricing, imagery, services, products, and terms, at any time without prior notice.