Shipping policy

A flat shipping fee is charged on invitation suite items and stationery shop items purchased from our online shop to complete your order.

We use UPS, Purolator, or FedEx courier services for tracked shipment on wedding stationery orders. For stationery shop items, there is an option to ship via Canada Post (Please read.). Upon scheduling the shipment, you will receive an estimated arrival date for your package. We require a signature for invitation orders, please ensure that you or someone you trust will be able to receive your order. Shipping times may vary, but generally takes 1-3 business days within British Columbia, Canada; 5-10 business days within North America, and 5-15 business days outside North America.

For clients with US and international addresses, the full value of the project will be declared in accordance with the law. All shipping, customs, brokerage, and import tax fees (duties) that may apply upon receipt of order are the responsibility of the Client. By default, shipping insurance is not included in the shipping costs. Should the Client request for a quicker service or to add shipping insurance, the Client must advise the Artist if they would like to do so prior to shipment of the package. Once the project has left the Studio for shipping, the Artist is not liable for any loss, changes in speed of delivery, delay, or damage caused by the courier, severe weather conditions, or any circumstance beyond the Artist and the Studio’s control. If you have received the wrong order, please report within 48 hours of receipt and we will do our best to amend.